Refund policy

Returns & Refund Policy

At Paws & Cubs Co., we want you and your pets to love every purchase. Please read our policy carefully before ordering.

No Refunds

All sales are final. We do not offer monetary refunds once an order has been placed and processed. This applies to all products in our store.

Returns — 30-Day Window

We accept returns within 30 days of the delivery date, under the following conditions:

The item must be unused, unwashed, and in its original packaging.
Proof of purchase (order number or receipt) is required.
Items showing signs of use, damage caused by the customer, or missing original packaging will not be accepted.

How to Start a Return

Email us at coastboundmedia@outlook.com with your order number and reason for return. We will respond within 2 business days with return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, contact us at coastboundmedia@outlook.com within 2 days of receiving the item with a photo of the issue. We will arrange a replacement or store credit at no extra cost to you.